Join Patterson Cheney Trucks Pakenham, our newest truck dealership, which opened in January 2025. Proudly part of Australia’s largest privately owned automotive group, we are committed to delivering outstanding service while nurturing a supportive and engaging workplace culture.
We are looking for a motivated Warranty Administrator whose main responsibility will be managing warranty claims. This role also involves reception duties and service advising as secondary tasks.
What We Offer:
Competitive salary based on experience plus commissions
A full-time position with flexible hours to accommodate work-life balance.
An opportunity to work in a brand-new, modern facility with a reputable dealership group.
Continuous training and development opportunities.
Access to dealership discounts and job security within a growing independent business.
A vibrant workplace culture that values support, variety, and engagement in customer service.
The ideal candidate enjoys variety in their work, possesses strong multitasking skills, and thrives in a customer-focused environment.
Job Description
About the role:
Warranty Administration:
Manage and process warranty claims efficiently and accurately.
Review and verify warranty documentation for completeness and accuracy.
Coordinate with manufacturers and suppliers to ensure timely reimbursement of claims.
Maintain precise records of warranty claims and related documentation.
Communicate warranty coverage and claim status to customers.
Collaborate with the service department to resolve warranty-related issues.
Stay updated on manufacturer warranty guidelines.
Secondary duties include providing reception and customer service support:
Greet and assist all visitors with a professional demeanour.
Answer and manage incoming phone calls.
Maintain and update the customer database.
Assist the service department with customer inquiries and service advising as needed.
Assist with basic administration duties
Desired Skills and Experience
About You:
Must have previous experience in a dealership as a receptionist, service receptionist, service advisor or similar, wanting to develop new skills.
Obviously, Warranty experience candidates are encouraged to apply; however, you must be a people person and willing to assist with the reception and customer service duties.
Can show initiative, provide support when needed with customers
Strong attention to detail with excellent organisational skills.
Proficient in MS Word, Outlook, and Excel; experience with ERA is a plus.
Effective verbal and written communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
A positive can-do attitude and a passion for customer service.
How to Apply:
If you're ready to take on a diverse role and advance your career, click Apply today!
The successful candidate must complete a National Police Check.
Patterson Cheney Cars and Trucks employ approximately 1000 team members. We are proud to be one of Australia's largest automotive companies, with multiple brands including Isuzu, Western Star, MAN, Dennis Eagle, and other leading light-vehicle brands.
We are committed to being an equal opportunity employer, welcoming qualified candidates of any gender, race, religion, or age, who have full rights to work in Australia. We will not be considering agency candidates.
