At Mercedes-Benz Berwick, excellence is not just expected — it is embedded in everything we do. As one of the nation’s highest-volume Mercedes-Benz retailers, we continue to set the benchmark for customer experience, performance, and innovation across the automotive industry.
First impressions count! To support our Mercedes-Benz New Vehicle Sales Department, we are recruiting a professional receptionist with strong interpersonal and communication skills to serve as the first point of contact, both by phone and in person.
Job Description
About the role:
As our receptionist, you’ll be trusted to take ownership of the reception area, manage competing priorities, and deliver a seamless, polished customer experience at all times.
Key responsibilities:
Act as the lead point of contact for all visitors and incoming enquiries
Deliver a premium first impression, both in person and over the phone
Oversee the day-to-day flow and presentation of reception
Coordinate and maintain customer records and databases
Liaise professionally with customers, suppliers, and couriers
Manage stationery, supplies, and front-of-house organisation
Maintain immaculate presentation across reception and guest lounge areas
Handle incoming/outgoing mail and dealership communications
Provide proactive support to administration and management teams
Identify opportunities to improve the overall customer experience
Desired Skills and Experience
About you:
You are a confident and polished professional who thrives in a fast-paced, customer-focused environment and takes pride in owning your space.
Proven experience working with luxury brands in a reception or front-of-house role (dealership experience highly regarded)
Strong ability to take initiative and manage priorities independently
Exceptional communication and interpersonal skills
High level of professionalism and personal presentation
Strong attention to detail and organisational skills
Comfortable working in a high-volume environment
Solid Microsoft Office skills (Word, Outlook, Excel)
A proactive, solutions-oriented mindset
Hours - 5 days per week, Monday to Friday, with a rotating Saturday roster.
What’s on Offer
Competitive salary plus commissions (based on experience)
Ongoing training and development
Career progression opportunities across the Patterson Cheney Group
Access to employee group discounts across vehicles, servicing, and parts
Job security within a strong, privately owned automotive group
Employee Assistance Program
A supportive, high-performing team culture
How do I apply?
Don’t miss this opportunity to make a significant impact! Click to apply today—there’s no closing date for this exciting role.
Successful applicants will undergo a National Police Check.
Mercedes-Benz Berwick, Waverley, Brighton and Mornington are part of the Patterson Cheney Group and employ approximately 1000 team members. We are proud to be one of Australia's largest automotive businesses with multiple brands (Mercedes-Benz, Toyota, Isuzu UTE, Mahindra and multiple truck brands). We have served our customers since 1915, and our success has been built on a strong foundation of customer service. With strong independent family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer, seeking to employ qualified candidates of any gender, race, religion, or age who are authorised to work in Australia. We will not be taking agency candidates.
