This is an exciting chance to join a prestigious, customer-focused, and high-performing Mercedes-Benz team in the country. Recognised for delivering excellence throughout the customer journey, our group continues to invest in people, performance, and long-term customer relationships.
We are looking for a passionate, commercially aware, and results-focused professional who excels at creating top-tier customer experiences while achieving strong finance retention results across the Mercedes-Benz Berwick and Mercedes-Benz Waverley teams.
Job Description
About the role:
Based at either Mercedes-Benz Berwick or Mercedes-Benz Waverley, you will be instrumental in retaining our valued Mercedes-Benz Financial Services (MBFS) customers. Your leadership will drive finance retention strategies to enhance customer repurchase and refinance outcomes across our Car and Van portfolios.
What you’ll be doing:
Develop and implement finance retention strategies for existing MBFS customers.
Drive repurchase and refinance initiatives for Mercedes-Benz Cars and Vans.
Manage retention activities in line with contract maturity and program timelines.
Coach and support dealership sales teams to maximise retention performance.
Collaborate with stakeholders to ensure a premium customer experience.
Monitor retention performance and ensure compliance with policies and standards.
Identify opportunities for process improvement and enhanced customer engagement.
Uphold the Mercedes-Benz brand and elevate the customer experience at every touchpoint.
Desired Skills and Experience
What you’ll bring:
Proven experience in automotive finance, retention, or portfolio management
Strong commercial and analytical capability with a customer-centric mindset
Demonstrated leadership experience across multi-site or group environments
Excellent communication, coaching, and stakeholder management skills
High attention to detail with strong reporting and compliance awareness
Solid understanding of finance products, contracts, and regulatory requirements
Ability to perform in a deadline-driven, performance-focused environment
Why Join Us?
Fantastic earning potential with uncapped commissions
Enjoy the work-life balance, working Monday to Friday.
Be part of a prestigious, multi-award-winning Mercedes-Benz team
Opportunity to influence retention strategy at a multi-dealer level
Industry-leading remuneration based on experience
Supportive, professional, and high-performance culture
Ongoing training and career development opportunities
How do I apply? Click to apply, don’t miss out on this rare opportunity.
The successful applicant will be required to undertake a National Police Check.
Mercedes-Benz Berwick and Waverley are part of Patterson Cheney Cars and Trucks, employing over 1,000 team members. We are proud to be one of Australia's largest automotive businesses with multiple brands (Mercedes-Benz, Toyota, Holden, Isuzu, and numerous truck brands). We have served our customers since 1915, and our success has been built on a strong foundation of customer service. With independent, solid family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer, seeking to employ qualified candidates of any gender, race, religion, or age who have full rights to work in Australia. We will not be taking agency candidates.
